LuvoroHome Logistics and Delivery Framework
LuvoroHome focuses on providing a transparent path for our unique decorative pieces to reach your residence. This document details our procedures for handling your orders and ensuring they arrive at your Hong Kong location in a timely manner. Our operations follow local standards to provide a predictable journey for every item you select.
Regional Focus and Local Reach
Our services are dedicated to the Hong Kong market. We provide doorstep delivery within the geographical boundaries of the Hong Kong Special Administrative Region. By concentrating on this specific area, we manage our logistics network to maintain consistent performance. We do not facilitate international shipping, as our current infrastructure is optimized for the local community.
Processing Timelines and Transit
Once you finalize an order on our platform, our team begins the preparation stage. This involves selecting your items and arranging them for transport. Under standard conditions, you can expect your package to arrive within 7 to 10 business days from the moment of order confirmation. While we aim to meet these estimates, local factors or logistical variations may occasionally impact the exact day of arrival. We encourage you to reach out to our support team at contact@luvorohome.com if you have questions regarding the status of your delivery.
Delivery Charges and Standards
We aim for a straightforward experience at the checkout stage. LuvoroHome covers the standard transport costs for deliveries within our Hong Kong network. You will not see additional shipping fees added to your total when completing a purchase for local doorstep service. Our approach ensures that the price you see for the decor is the final amount required for it to reach your home.
Order Updates and Cancellations
If you need to adjust your plans, we offer a window for order cancellations. You may request a cancellation within 24 to 48 hours of placing your order, provided the item remains at our facility. Once a product has been dispatched for delivery, we cannot accommodate a cancellation request. In such cases, our standard return process applies as outlined in our other brand documents.
Data Privacy and the PDPO
In line with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, we handle the details you provide for delivery with integrity. Your name, address, and contact information are used only to facilitate the physical movement of your items and to provide updates on your order. We implement digital and physical safeguards to prevent unauthorized viewing of this data during the logistics process. We work with partners who are bound by confidentiality to ensure your information is used solely for fulfilling your request.
Support and Communication
Clear communication is a priority for our brand. If a package arrives in an unexpected condition or if there are delays beyond the typical timeframe, please contact us immediately. Our team is ready to assist with tracking details or resolving any delivery issues.
LuvoroHome Email: contact@luvorohome.com
Location: Hong Kong