LuvoroHome Return and Refund Policy
At LuvoroHome, we want you to feel confident when choosing decorative items for your space. We recognize that sometimes a piece may not fit your vision as expected once it arrives.
To ensure a smooth experience for our Hong Kong community, we have established a clear and fair process for handling returns and exchanges.
Our procedures are designed to meet local expectations and follow global digital standards for transparency.
The Return Window
We provide a return window that extends up until 15 days from the date of your order placement. This timeframe allows you to receive your decor, see it in your environment, and decide if it meets your needs.
It is important to initiate any return request within this 15-day period to remain eligible for a refund or an exchange. We believe this window offers a reasonable balance of flexibility for our customers and operational efficiency for our shop.
Packaging and Condition Requirements
To facilitate a successful return, the product must be kept in its original packaging condition. Decorative items are often delicate, and the original protective materials are essential for preventing damage during transport.
We ask that you handle the items with awareness until you are sure of your purchase. Items that have been modified, used, or removed from their original protective wrapping in a way that prevents them from being restocked cannot be accepted for a return.
Shipping and Additional Charges
LuvoroHome is committed to a transparent pricing structure. For eligible returns within our 15-day window, the shipment costs for the return will be covered by us.
We aim to make the process as straightforward as possible, so we do not apply any additional charges for returns or exchanges that meet our stated criteria.
Our goal is to ensure you find the right decor without worrying about hidden transport fees during the exchange process.
Approval and Processing Time
Once your return reaches our facility, our team performs a standard inspection to verify the condition of the item. We generally approve returns after 24 hours once we receive the product. This brief period allows us to ensure that the piece is ready for our inventory.
Following this approval, we move quickly to finalize your request. We value your time and work to keep this inspection period as short as possible while maintaining our quality standards.
Refund Method and Bank Details
Upon the approval of your return, the refund will be processed through bank transfers only. To complete this transaction, customers are required to submit their bank details through our secure support channel.
This method ensures that funds are moved directly and securely back to your account. We prioritize the security of your information throughout this step and will only use your bank details for the purpose of fulfilling the refund request.
Commitment to Transparency
Our policies are designed to be easily accessible and consistent. We follow the guidelines set by the Personal Data (Privacy) Ordinance of Hong Kong regarding any information you share during the return process.
Additionally, we ensure our practices align with digital advertising standards, providing you with a reliable and predictable shopping journey from the moment you view an ad to the completion of a return.
LuvoroHome Email: contact@luvorohome.com
Location: Hong Kong